Returns Policy for the Shop.



Thanks for purchasing our products at The Great British Audio Visual Company.

In order to be eligible for a refund, you have to arrange return of the product within 30 calendar days of your purchase. E-mail us at sales@gbav.co.uk attaching your name, address and proof of purchase with date, and we will give you a returns number that you should ensure is inside the box or fixed securely to the packaging. The product and it's packaging must be in the same condition that you received it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund and the product will be returned to you.

If anything is unclear or you have more questions feel free to contact our team at sales@gbav.co.uk.



Returns Policy for the Distribution Portal.



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